AlohaCare QUEST (Medicaid) MembersCall: 808-973-0712
Toll-free: 1-877-973-0712
TTY/TDD: 1-877-447-5990
7:45 a.m. to 5 p.m.,
Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage Plus (HMO D-SNP) MembersCall: 808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
AlohaCare Advantage (HMO D-SNP) MembersCall: 808-973-2475
Toll-free: 1-888-875-4979
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m., 7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m., Monday through Friday
Pharmacy support: 24 hours a day, 7 days a week
ProvidersCall: 808-973-1650
Toll-free: 1-800-434-1002
7:45 a.m. to 5 p.m.,
Monday through Friday
Medicare Sales (Prospective Members)Toll-free: 1-877-812-0249
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45 a.m. to 8 p.m.,
7 days a week
April 1 to September 30, 7:45 a.m. to 8 p.m.,
Monday through Friday
Pharmacy support hours for Providers are:
AlohaCare Advantage Plus (HMO D-SNP) and AlohaCare Advantage (HMO D-SNP)) :
OptumRx: 800-711-4555
Hours of operation 24/7 (all time zones)
QUEST (Medicaid) Prior Authorization Support:
Call: 808-973-7418 or 866-973-7418
Fax: 1-866-728-0233 or 1-877-252-5224
8 a.m. to 5 p.m.,
Monday through Friday